Camping Fees per Night
Powered Site
$20.00 Single
$30.00 Double
$6.00 Extra Person
Non Powered Site
$15.00 Single
$21.00 Double
$6.00 Extra Person
No Bookings Taken
Maximum Stay is 4 weeks.
Must vacate for at at least 1 week before returning.
Caretaker will call in the evenings to collect fees.
No Bookings Taken.
Powered sites are limited and are available on a
first in first served basis.
Pet Friendly.
Privacy Statement
Riana Pioneer Park Camping Grounds
Effective Date: October 8, 2025
Last Updated: October 8, 2025
Our Commitment to Privacy
Riana Pioneer Park ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Statement explains how we collect, use, store, and protect your personal information when you book or stay at our camping grounds.
Information We Collect
Personal Information
When you make a booking or stay with us, we may collect the following information:
Contact Details: First name, surname, email address, phone number Address Information: State, postcode Booking Details: Check-in date, check-out date, number of people, site preferences (powered/non-powered) Vehicle Information: Car registration number Payment Information: Payment method, amounts paid, payment status Identification: Photos of vehicle, identification documents (when required) Additional Information: Customer source (how you found us), special requests, comments, or notes Automatically Collected Information
Our booking system may automatically record:
Booking timestamps and modification history System access logs for security purposes
How We Use Your Information
We collect and use your personal information for the following purposes:
Booking Management: To process and manage your camping reservations Communication: To contact you regarding your booking, send receipts, confirmations, and important updates Payment Processing: To process payments and maintain accurate financial records Security: To maintain the safety and security of our facilities and guests, including vehicle registration tracking Compliance: To comply with legal and regulatory requirements Service Improvement: To improve our services and understand customer preferences Marketing: To send promotional materials about our services (only with your consent)
How We Store Your Information
Data Storage
All personal information is stored securely using industry-standard encryption Data is stored locally on our secure systems using IndexedDB technology Physical records (if any) are kept in locked, secure locations Access to personal information is restricted to authorized staff only Data Retention
Active booking records are retained for the duration of your stay and for 7 years thereafter for accounting and legal compliance purposes Cash collection records are retained for 7 years for accounting purposes Photos and identification documents are retained only as long as necessary for security purposes You may request deletion of your personal information subject to our legal retention obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
Legal Requirements: When required by law, court order, or government authority Emergency Situations: To protect the safety of our guests, staff, or property Service Providers: With trusted third-party service providers who assist in our operations (e.g., payment processors, email services) under strict confidentiality agreements Business Transfer: In the event of a sale, merger, or transfer of our business
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request correction of any inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of your personal information, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we limit how we use your personal information.
Right to Object
You may object to our processing of your personal information for marketing purposes at any time.
Right to Data Portability
You may request your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.
Email Communications
If we have your email address, we may use it to:
Send booking confirmations and receipts Provide important updates about your reservation Send promotional offers and newsletters (only with your consent) You may opt out of promotional emails at any time by contacting us directly.
Photography and Images
Any photos taken at our facilities may include:
Vehicle registration photos for security purposes Identification documents (when required by law or policy) These images are:
Stored securely and accessed only by authorized personnel Used solely for security, verification, and record-keeping purposes Retained only as long as necessary Not shared with third parties except as required by law
Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
Secure database encryption Password-protected systems Regular security assessments Staff training on privacy and data protection Physical security of paper records However, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 18 years of age. However, children may stay at our camping grounds as part of a family booking. In such cases, personal information is collected from the parent or guardian responsible for the booking.
Third-Party Links and Services
Payment Processing
We may use third-party payment processors. Your payment information is subject to the privacy policies of these providers.
Email Services
We may use EmailJS or similar services to send email communications. These services are bound by their own privacy policies.
We are not responsible for the privacy practices of third-party services.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this statement indicates when it was last revised. We encourage you to review this statement periodically.
Significant changes will be communicated through:
Notice on our premises Email notification (if we have your contact details) Updated date on this document
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or how we handle your personal information, please contact us:
Riana Pioneer Park Camping Grounds
Address: Pioneer Road Riana
Phone: (04) 88 993 172
Email: [email protected]
Complaints
If you believe we have not handled your personal information appropriately, you may lodge a complaint with us using the contact details above. We will:
Acknowledge your complaint within 7 days Investigate the matter thoroughly Respond to you within 30 days If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
Consent
By staying at Riana Pioneer Park, you acknowledge that you have read, understood, and agree to this Privacy Statement and consent to the collection, use, and disclosure of your personal information as described herein.
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